Quality Management Systems

Registered Address: 8 Beeches Mead, Hollow Lane, East Grinstead, West Sussex, RH19 3PU

Registered in England - Company No. 06939215

ISO 9001:2008 FS 565221

Member 015

ISO 14001:2004 EMS 565222

Quality management systems have evolved considerably since the prescriptive days of BS 5750. Today, ISO 9001:2008 provides requirements that compliment good business practices. Quality Management Systems no longer have to be large and unwieldy, but should assist an organisation in achieving its aims and continually improving its performance.

Systems should be appropriate to the organisation’s size, complexity and most important - its needs.

Customer satisfaction is key to ensuring that your business succeeds in a competitive environment. Quality Management Systems help all of the people within your organisation understand the role that they have to play and what to do if things go wrong. Satisfied customers are often return customers and that makes good commercial sense in anyone’s language.

Quality Management Systems has been a core area of customer and tendering perception for many years. Achieving accreditation to ISO 9001 can make the difference with your tendering success.

ISO 9001:2008 observes the Plan - Do - Check - Act approach of many of the other internationally recognised standards. Organisational objectives, programmes and performance are evaluated to ensure continual improvement and enhanced customer satisfaction.

ISO 9001:2008 now requires that outsources processes that may have an impact on the customer are subject to the same level of control as you would apply if they were carried out in-house. This means that procurement processes and supply chain management are now given greater importance.

Many demands for Quality Management Systems are made from regulators. One example are the requirements regarding suitable quality management systems from FAAMS - relating to providers of First Aid training. We offer assessment services and streamlined quality management systems to address the HSE’s guidance and requirements